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FAQ

How do I start working with you?

By completing the registration application on this website. We will provide you with a username and password that will give you access to our online reservation system.

How do I make online bookings?

You should access our online booking system at The Booking Expert using your username and password. In three easy steps you can search, buy and confirm your booking. Alternatively, we can integrate our system to yours through host to host xml connectivity. Thus, you may include our product portfolio into your website, providing users with the possibility of direct online booking.

How do the payments work?

We offer several payment methods. The most appropriate method for your agency is agreed at the time our contract is signed.

Does the end client have access to The Booking Expert online booking system?

The Booking Expert is exclusively for travel agents. Usernames and passwords are not provided to the end client.

What is the cancellation policy for all bookings?

This will be included on the invoice when making a booking, since they vary by destination and product.

Is there any cost for working with The Booking Expert?

No, working with The Booking Expert is absolutely free. You are only required to be a registered member.

What is the maximum number of rooms that can be booked?

The maximum number of rooms that can be booked in one reservation session is 9 per hotel.

Why should an agent choose The Booking Expert?

The Booking Expert offers a series of competitive advantages to the agent namely:

  • Exclusively designed for travel agents
  • Best rates available online
  • Faster customer support due to improved search engines
  • No registration or membership fees
  • 4-step booking process
  • Shopping-basket
  • Live update of our platform plus instant booking confirmation
  • Availability breakdown of products/ services purchased
  • Key account manager for your company
  • Customizable vouchers & booking interface so that they comply to company’s image
  • Easy online modifications and cancellations, auto-cancellation at the option date
  • Hotel information sent by email directly to your clients
  • TripAdvisor reviews
  • Loyalty program
  • Sub-agent creation
  • XML API integrations with multiple leading hotels suppliers
  • Secure online payments
  • All currencies accepted
  • Most important: Our company’s “We Care” philosophy as experienced in every step of your booking and after sales support

In case my reservation drops/ in case I face a problem, who should I contact?

In case you are in need of assistance during or after your booking, please contact us by e-mail at booking@thebookingexpert.com.

How long would it take to be accepted as a member after I submit the relevant form?

It usually takes no more than 48 hours from the time you submit the relevant form till you receive your membership confirmation and credentials.