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Privacy Policy

Concierge Club FZ LLC, hereinafter referred to as TheBookingExpert is a legally-constituted Fujairah Company with corresponding address at Fujairah, Creative City, P.O. BOX 4422, UAE, with license number 8225/2016 which has been granted to use the website www.thebookingexpert.com for selling ONLINE: accommodation, transportation, excursions, group special offers, car rental and other destination services, collectively referred to as “Travel Services” displayed on www.thebookingexpert.com (hereinafter the WEBSITE). Those travel services will be sold exclusively to retail travel agencies (hereinafter AGENCY) and are subject to established contract conditions and general conditions stated on the web and according to prices and cancellation conditions displayed when making each reservation, depending on prevailing conditions, availability and other factors. The “B2B Booking System” will inform you about the procedure for making reservations.

This policy describes how TheBookingExpert collects, processes uses and discloses your personal information as a data controller. It covers instances when you contact us, use our services or interact with our WEBSITE www.thebookingexpert.com.

By accessing, visiting, and using this WEBSITE you agree with the provisions of this section and to collection, processing, transfer, store, or disclosure by us of your information in accordance with this Privacy Policy.

WHAT INFORMATION DO WE COLLECT?

During the application and registration as an AGENCY in TheBookingExpert, The AGENCY may disclose company data and personal data regarding the User who will represent the AGENCY and will receive necessary access codes from TheBookingExpert website. Such data may be your company’s name your company’s VAT number and trading license, your name, your phone and your email and address. In addition, we may collect information from you when you subscribe to a newsletter, respond to a survey, fill out a form, or provide us with feedback on our products or services.

The AGENCY hereby commits to be responsible for the management and administration of said access codes, and accepts financial responsibility for all transactions made under AGENCY name or account or on behalf of the CLIENT.

If you use TheBookingExpert Website to make a booking or manage a reservation on behalf of an end/ final client, hereinafter referred as the “CLIENT”, we will collect and use information about CLIENT as necessary to manage the booking. This may include personal information such as name, gender, age, and any preferences if applicable.

It is AGENCY’s responsibility to represent the CLIENT in the booking process and explain how we will use their personal information as set out in this Privacy Policy. You must obtain their consent to make the booking and share their details with us as anticipated by this Privacy Policy. We will assume that you have done this.

HOW DO WE USE YOUR INFORMATION?

We may use the information we collect from you when you register, make a booking, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

  • To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
  • To improve our website in order to better serve you.
  • To allow us to better service you in responding to your customer service requests.
  • To administer a contest, promotion, survey or other site feature.
  • To quickly process your transactions.
  • To ask for ratings and reviews of services or products.
  • To follow up with them after correspondence (live chat, email or phone inquiries).
  • To promote special offers and Company’s news through Newsletter.

HOW DO WE PROTECT YOUR INFORMATION?

We do not use vulnerability scanning and/or scanning to PCI standards.
We only provide articles and information. We never ask for credit card numbers.
We use regular Malware Scanning.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.

All transactions are processed through a gateway provider and are not stored or processed on our servers.

All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties”.

OUR POLICY ON COOKIES

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:

  • Help remember and process the items in the shopping cart.
  • Understand and save user's preferences for future visits.
  • Keep track of advertisements.
  • Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies.

If you turn cookies off, some features will be disabled. It won't affect the user's experience and may not function properly. However, you will still be able to place orders.

NEWSLETTERS

TheBookingExpert does automatically subscribe users to our newsletter, in order to be informed by email of news and hotel offers. If you would like to unsubscribe from our newsletter at any time, you can advise us on the unsubscribe option of our website.

THIRD PARTY DISCLOSURE

We work closely with a number of trusted partners with whom we need to share personal information to help us provide our services. These include:

  • Banks and payment providers, to authorize and complete payments;
  • Service providers who work with us to help provide our services, including local agents who help manage customer needs;
  • Companies to whom we transfer or may transfer our rights and duties under our agreement with you;
  • Other agencies, law enforcement or governmental organizations where we are required to do so by any applicable law; or
  • Our contractors and other third party agents for any of the above or to send you marketing information on our behalf.

We may also pass that information, for the purpose of processing the booking request, to any service supplier that may be based in territories such as the United Arab Emirates or the United States of America, whose laws do not offer, in the opinion of the European Commission or the Director of the Spanish Data Protection Agency, an adequate level of data protection. Nevertheless, TheBookingExpert will not pass any information on to any person not directly responsible for travel arrangements.

Finally, we may release information when it's release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property or safety.

THIRD PARTY LINKS

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

MINORS ONLINE PRIVACY PROTECTION

TheBookingExpert does not knowingly collect personal information from minors under the age of 18. Minors are not permitted to use the Website or services, and TheBookingExpert requests that minors under the age of 18 not submit any personal information to the website. Since information regarding minors under the age of 18 is not collected, TheBookingExpert does not knowingly distribute personal information regarding minors under the age of 18.

ACCESSING YOUR PERSONAL DATA

You have the right to ask us not to process your personal data in any way described above. You can exercise this right at any time by using the Contact Us form.

You have the right to access any personal information we have obtained from you through our Site. We will make any changes to that information at you request. Any such requests should be made on the Contact Us form. We do not assume any responsibility for verifying the ongoing accuracy of the content of any personal data.

CHANGES TO THE PRIVACY POLICY

The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, the Customers’ are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted”

CONTACTING US

If there are any questions regarding this privacy policy, you may contact us using the information below.

www.thebookingexpert.com
Fujairah, Creative City, P.O. BOX 4422, UAE,
support@thebookingexpert.com